Privacy policy

 This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or engage with our services. By using our website or providing your information, you agree to the practices described in this policy.

1. Information We Collect 1.1 Personal Information We collect personal information that you provide to us directly, such as: • Name • Contact information (email, phone number, address) • Payment details (credit card information, billing address) • Identification documents (for Dubai residents applying for credit) 1.2 Non-Personal Information We also collect non-personal information automatically when you use our website, including: • IP address • Browser type and version • Operating system • Device type • Pages viewed, time spent, and other usage details 1.3 Cookies and Tracking Technologies We use cookies, web beacons, and similar technologies to enhance user experience and analyze website performance.

2. How We Use Your Information We use your information for the following purposes: • To process and fulfill orders, including payment and delivery. • To provide customer support and respond to inquiries. • To offer credit or financing options to eligible Dubai residents. • To improve our website and services based on user behavior and feedback. • To send transactional emails, promotional offers, and updates. • To comply with legal obligations, such as fraud prevention and tax reporting.

3. Sharing of Information We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances: 3.1 Service Providers We share information with trusted third parties who perform services on our behalf, such as: • Payment processors • Shipping and logistics companies • IT service providers 3.2 Legal Obligations We may disclose information if required by law or in response to valid legal processes, such as subpoenas or court orders. 3.3 Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Retention of Information We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

6. Your Rights 6.1 Access and Correction You have the right to request access to the personal information we hold about you and to correct inaccuracies. 6.2 Data Deletion You may request the deletion of your personal information, subject to legal and contractual obligations. 6.3 Opt-Out You can opt out of receiving promotional emails by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Cookies and Tracking You can manage or disable cookies through your browser settings. Note that disabling cookies may impact the functionality of our website.

8. International Data Transfers As a company based in Dubai, your information may be processed and stored in locations outside of your country. By using our website, you consent to such transfers.

9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

10. Children’s Privacy Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page with the “Last Updated” date. By using our website, purchasing our products, or engaging with our services, you acknowledge and agree to this Privacy Policy. Thank you for trusting us with your information.